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Razaana Groenewald Razaana Groenewald | Customer Service Representative
Razaana Groenewald

Razaana Groenewald | Customer Service Representative

Cape Town, Western Cape, South Africa

Languages I know

Dedicated and experienced Customer Service and Patient Scheduling professional with a comprehensive background in telehealth, customer support, retention, and inbound sales. Known for excellent communication, multitasking skills, and a customer-focused approach, with a strong ability to resolve issu... Read more

Work Experience Education Experience Skills
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Language Proficiency

  • English: Native
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Top Workplace Strengths

  • Personal Mastery

    10/10

  • Being Assertive

    10/10

  • Creative Learning Style

    9/10

  • Entrepreneurial Drive

    9/10

These results are derived from Alison’s Workplace Personality Assessment
last taken on 11 Jul 2023 Request Full Report
Save

Work Experience

Customer Service Representative

Ista Solutions

Cape Town, South Africa

My Responsibilities
Rite Care/ Scheduling C-Ordinator, Managed scheduling for Telehealth appointments for medical technicians to come to patients' homes to check symptoms, update patient records, create new patient folders, update and verif... Read more

Skills developed in this experience
Healthcare service fusion 3cx us health insurance telehealth +2 more
3 months
Aug 2024 - Nov 2024

Customer Service Representative

DashBPO

Cape Town, South Africa

My Responsibilities
USA Veins Clinic- Patient Scheduling Co-Ordinator, scheduling new appointments for Specialist Consultation, rescheduling and canceling existing appointments, updating and verifying insurance information, updating patient... Read more

Skills developed in this experience
Healthcare scheduling us health insurance Problem Solving +1 more
3 months
Feb 2024 - May 2024

Retentions Associate

Amplify 5

Cape Town, South Africa

My Responsibilities
Smartest Energy Campaign- contacting existing customers via phone and email to upgrade their existing Electricity tariffs. Updating company details and logging cases to relevant departments.
2 months
May 2023 - Jul 2023

Retail & Account Security Specialist

Amazon

Cape Town, South Africa

My Responsibilities
Assisting customers with tracking their orders  including crea returns, processing refunds, updating payment methods on active orders, liaising with third-party sellers, logging tickets to Tier 2 Team, creating replaceme... Read more

Skills developed in this experience
Data Security order processing payments Customer Service Customer Experience CRM Problem Solving Critical Thinking +5 more
4 months
Aug 2022 - Dec 2022

Technical Support Associate

Amazon

Cape Town, South Africa

My Responsibilities
Assisting customers with troubleshooting issues on Amazon devices( Fire TV, Fire Tablet, Kindle E-Reader & Kindle Paperwhite), also troubleshooting content issues( Prime Video & Kindle E-books), canceling digital subscri... Read more

Skills developed in this experience
Technical Support troubleshooting digital subsciptions prime video ticketing escalations concessions abuse +4 more
2 years
Mar 2020 - Mar 2022
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Educational Experience

TEFL

Teachers Record, South Africa
2023-2023
My Course and Activities
TEFL 

Grade 12

Harold Cressy High School, South Africa
2010-2010
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Language Proficiency

  • English: Native
Save

Top Workplace Strengths

  • Personal Mastery

    10/10

  • Being Assertive

    10/10

  • Creative Learning Style

    9/10

  • Entrepreneurial Drive

    9/10

These results are derived from Alison’s Workplace Personality Assessment
last taken on 11 Jul 2023 Request Full Report
Save

Work Experience

Customer Service Representative

Ista Solutions

Cape Town, South Africa

My Responsibilities
Rite Care/ Scheduling C-Ordinator, Managed scheduling for Telehealth appointments for medical technicians to come to patients' homes to check symptoms, update patient records, create new patient folders, update and verif... Read more

Skills developed in this experience
Healthcare service fusion 3cx us health insurance telehealth +2 more
3 months
Aug 2024 - Nov 2024

Customer Service Representative

DashBPO

Cape Town, South Africa

My Responsibilities
USA Veins Clinic- Patient Scheduling Co-Ordinator, scheduling new appointments for Specialist Consultation, rescheduling and canceling existing appointments, updating and verifying insurance information, updating patient... Read more

Skills developed in this experience
Healthcare scheduling us health insurance Problem Solving +1 more
3 months
Feb 2024 - May 2024

Retentions Associate

Amplify 5

Cape Town, South Africa

My Responsibilities
Smartest Energy Campaign- contacting existing customers via phone and email to upgrade their existing Electricity tariffs. Updating company details and logging cases to relevant departments.
2 months
May 2023 - Jul 2023

Retail & Account Security Specialist

Amazon

Cape Town, South Africa

My Responsibilities
Assisting customers with tracking their orders  including crea returns, processing refunds, updating payment methods on active orders, liaising with third-party sellers, logging tickets to Tier 2 Team, creating replaceme... Read more

Skills developed in this experience
Data Security order processing payments Customer Service Customer Experience CRM Problem Solving Critical Thinking +5 more
4 months
Aug 2022 - Dec 2022

Technical Support Associate

Amazon

Cape Town, South Africa

My Responsibilities
Assisting customers with troubleshooting issues on Amazon devices( Fire TV, Fire Tablet, Kindle E-Reader & Kindle Paperwhite), also troubleshooting content issues( Prime Video & Kindle E-books), canceling digital subscri... Read more

Skills developed in this experience
Technical Support troubleshooting digital subsciptions prime video ticketing escalations concessions abuse +4 more
2 years
Mar 2020 - Mar 2022
View more
Save

Educational Experience

TEFL

Teachers Record, South Africa
2023-2023
My Course and Activities
TEFL 

Grade 12

Harold Cressy High School, South Africa
2010-2010
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Recommendations Received

+ Recommend Razaana

No recommendations

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Skills I Possess

Customer Service
Business Communication
Virtual Assistant Acquired from the course "Working as a Virtual Assistant"
Data Security Acquired from the course "Working as a Virtual Assistant"
STEM Acquired from the course "Working as a Virtual Assistant"
Office Administration Acquired from the course "Administrative Support"
Executive Assistant Acquired from the course "Administrative Support"
Business Administration Acquired from the course "Administrative Support"
Acquired from the course "Administrative Support"
Acquired from the course "Administrative Support"
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Additional Certificates

TEFL Certificate

Teacher Record

Sep 2023 - Sep 2023

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Favourite Books

Harry Potter Sequel
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Favourite Movies

Greys Anatomy, Criminal Minds,...Greys Anatomy, Criminal Minds, The Resident
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Interests & Hobbies

Reading, Writing and Cooking
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