September 26, 2017: Alison launches free online course: Diploma in Customer Service
The new Alison course Diploma in Customer Service will be of interest to retail staff, hospitality professionals, and public servants who want to become more proficient at providing friendly and effective customer service. Additionally, business managers and entrepreneurs will benefit from the course content helping to improve customer service skills.
The course introduces the key elements of customer service and the 5 P's: people, products, policies, procedures and places.It delves into the specifics of customer services in different industries, the philosophies that can guide successful customer service and the importance of the role of a customer service manager.
Alison CEO Mike Feerick said, “Customer service is so important to the successful running of any business it is fitting that Alison is providing this fine Diploma course online for busy people to learn on the move. It is essential for anyone serious about business to know the basics of customer service and to use that knowledge daily.”
You can see the course here.