Frequently Asked questions

Step 1: Create an Account

First, visit our Sign Up page.

When you choose Sign Up with Email, you will need to enter your first name, last name, email address, and create a secure password. Or, you can create an account using any of your social accounts by clicking on its icon and logging in to it.

Step 2: Verify your Account

Once you've created a new account via email, you'll need to verify it.

You should receive an email at the email address you provided. The email will contain a link to verify your account.

Click the link in the email and your account will be verified.

Step 3: Log in

Once your account is verified, you can login by visiting the Login page.

Enter your email address and the password you chose when signing up and you're in!

Step 1: Create an Account

First, visit our Sign Up page.

When you choose Sign Up with Email, you will need to enter your first name, last name, email address, and create a secure password. Or, you can create an account using any of your social accounts by clicking on its icon and logging in to it.

Step 2: Verify your Account

Once you've created a new account via email, you'll need to verify it.

You should receive an email at the email address you provided. The email will contain a link to verify your account.

Click the link in the email and your account will be verified.

Step 3: Log in

Once your account is verified, you can login by visiting the Login page.

Enter your email address and the password you chose when signing up and you're in!

Step 1: Create an Account

First, open the App and choose the green Sign Up button on the greetings page:

Then, pick the login option you prefer. If you want to Sign Up using any of your social accounts, simply click its icon and log in.

Or, you can create an account using your email. You will need to enter your first name, last name, email address, and create a secure password.

Step 2: Verify your Account

Once you've created a new account via email, you'll need to verify it.

You should receive an email at the email address you provided. The email will contain a link to verify your account.

Click the link in the email and your account will be verified.

Step 3: Log in

Once your account is verified, you can login to the App.

Enter your email address and the password you chose while signing up and you're in!

Check your spam inbox. If you find the confirmation email from us, move it into your inbox and update the label on the email.

Check your inbox settings to see if Alison emails are being blocked or filtered. You’ll need to update the settings in your inbox in order to receive emails from us.

If you create an account using a social media platform, your Alison account will be automatically verified without requiring a confirmation email.

If you entered the wrong email address, please re-register with the correct one.

In order for your account to be fully activated, you need to confirm your email address. Check your inbox for a confirmation email from us and click on the link in the email. This will activate your account and you’ll be able to login again.

If you didn’t receive a confirmation email or you cannot find one in your inbox, then we’ll have to confirm your account manually. Simply send us a blank email with the subject Confirm.

When you login, you may notice an error message that your password is incorrect. Try entering again. Remember that passwords are case-sensitive, so check that your “CAPS LOCK” is turned off and you are entering it correctly.

If you have forgotten your password, you’ll need to select a new one. Here’s a step-by-step guide to reset your password.

You have more than one account with Alison. Check that you enter the correct email address and password to login to the correct account. Here’s a step-by-step guide on how to remove an unused account.

If you created your Alison account using your social media account, you’ll need to choose the relevant social media link on the left side of the login page. If you still have login issues, you may need to reset your password on the social media platform’s website.

You will need to use an iOS device in order to use the Apple login. Unfortunately, it is not possible to use this login via a web browser.

If you created your account through a partner website, you will need to log in via that portal. You do have the option of logging in directly on Alison. You can use the reset password feature here: reset password. If you'd like to discontinue sharing data with the partner organisation, you'll need to do so right here at this step.

Look through your spam folder for an email from Alison. If you find it in your spam folder, simply move it back to your inbox and then follow the instructions in the email.

Try signing up again using the correct email address.

Some email service providers automatically block certain emails. Update your inbox settings to allow emails from Alison. If you have an email filtration system, such as Boxbe, you may need to update this too.

If you created your account using a social media platform, you’ll need to reset your password on the social media platform’s website.

Step 1: Visit the Alison Login Page

Go to the login page.

Step 2: Find the ”Forgot password?” Button

Look for the Forgot password? button as shown in the screenshot below.

Step 3: Provide the Email address

Enter your email address and click on the Reset my password button as shown below:

Step 4: Receive Email with Further Instructions

Look out for an email from Alison with further instructions on how to reset your password.

Step 1: Visit the Alison Login Page

Go to the login page.

Step 2: Find the "Forgot password?" Button

Look for the Forgot password? button as shown in the screenshot below.

Step 3: Provide the Email address

Enter your email address and click on the Reset my password button as shown below:

Step 4: Receive Email with Further Instructions

Look out for an email from Alison with further instructions on how to reset your password.

Step 1: Go to Log in with Email page

Open the Alison App and choose Log in:

If you logged in via your email, choose Log In like it’s shown in the screenshot below.

Step 2: Find the "Forgot Password?" Button

Look for the Forgot password? button as shown in the screenshot below.

Step 3: Provide the Email address

Enter your email address and click on the Reset my password button as shown below:

Step 4: Receive Email with Further Instructions

Look out for an email from Alison with further instructions on how to reset your password.

Courses in progress

The first widget gives you the ability to return to any of your enrolled courses. You can resume your most recent course or use the widget to explore others by clicking Other Courses in Progress, as illustrated in the image below.

You can simply scroll down to search for your course:

Completed Courses & Claimed Certificates

Forgotten a few things from a course you’ve completed? Don’t worry, it happens. You can easily find that course again and study it. Just check the Completed Courses & Claimed Certificates widget, and you'll see all the courses you've completed.

If you will click the View All button as shown above, you will be able to share your completed courses on your social accounts:

Scroll down and you will be able to see all your purchased certificate and download it:

Stats and Achievements

You can also easily see how much time you've spent studying this week or month by checking your stats from the Dashboard.

Courses in progress

The first widget gives you the ability to return to any of your enrolled courses. You can resume your most recent course, or use the widget to explore other courses by clicking on Other Courses in Progress, as illustrated in the image below.

You can simply scroll down to search for your course::

Completed Courses & Claimed Certificates

Forgotten a few things from a course you’ve completed? Don’t worry, it happens. You can easily find that course again and study it. Just check the Completed Courses & Claimed Certificates widget, and you'll see all the courses you've completed.

If you will click the View All button as shown above, you will be able to share your completed courses on your social accounts:

Scroll down and you will be able to see all your purchased certificate and download it:

Stats and Achievements

You can also easily see how much time you've spent studying this week or month by checking your stats from the Dashboard.

Courses in progress

The first widget gives you the ability to return to any of your enrolled courses. You can resume your most recent course, or use the widget to explore other courses by clicking on View My Other Courses, as illustrated in the image below.

Just scroll down to search for your course:

Completed Courses

Forgotten a few things from a course you’ve completed? Don’t worry, it happens. You can easily find that course again and study it. Just check the Unclaimed Certificates widget, and you'll see all the courses you've completed.

Purchased Certificates

To see all your purchased certificates and download documents, you can check out the My Certificates widget:

To unsubscribe from Alison emails, login into your Alison account and go to your Account Settings. Use the toggle to unsubscribe from the mailing list, as shown below.

To unsubscribe from Alison emails, login into your Alison account and go to your Account Settings. Use the toggle to unsubscribe from the mailing list, as shown below.

This feature is not available in the Alison App yet. We apologise for any inconvenience this may cause. However, we are doing everything we can to bring it to you as soon as possible. For now, you can unsubscribe from marketing emails by logging into your account via a web browser.

You can access Study Reminders from your Dashboard:

To set up Study Reminders, simply click on the widget in your dashboard. You'll be asked to choose the day of the week and time when you'd like to be reminded to study.

After you set it up, click on Save Study Reminder.

You can access Study Reminders from your Dashboard:

To set up Study Reminders, simply click on the widget in your dashboard. You'll be asked to choose the day of the week and time when you'd like to be reminded to study.

After you set it up, click on Save Study Reminder.

You can access Study Reminders from your Dashboard:

To set up Study Reminders, simply click on the widget in your Dashboard. You'll be asked to choose the day of the week and time when you'd like to be reminded to study.

After you set it up, save your changes.

Access your account settings via this link or click on your account logo at the top right of the page. Then, select Account Setting from the menu that appears, as illustrated below.

On the new page, you will be able to find the following:

• Subscribe or Unsubscribe from our Marketing emails and change your account email address:

• Download your Learner Records or Learner Verifications:

• Manage your Premium Subscription:

• Change Password:

• See your Order History including Offline Payments (paid via Bank transfer)

• Check Available Discounts:

Access your account settings via this link or click on your account logo at the top right of the page. Then, select Account Setting from the menu that appears, as illustrated below.

On the new page, you will be able to find the following:

• Subscribe or Unsubscribe from our Marketing emails and change your account email address:

• Download your Learner Records or Learner Verifications:

• Manage your Premium Subscription:

• Change Password:

• See your Order History including Offline Payments (paid via Bank transfer)

• Check Available Discounts:

We apologise that this feature is not yet available in the App. However, we are doing everything we can to bring it to you as soon as possible. For now, you can access your Alison Profile by logging into your account via a web browser.

To download your Learner Record, simply go to Settings and click Download in the Learner Record box, as per the screenshot below:

To download your free Learner Achievement Verification for a specific course, please choose the Learner Verification widget:

Find the course and click on the green Learner Verification button:

The new page will show detailed information of the course, your study time for that course and your final score. To download the file, please click on Print a copy as shown below:

To download your Learner Record, simply go to Settings and click Download in the Learner Record box, as per the screenshot below:

To download your free Learner Achievement Verification for a specific course, please choose the Learner Verification widget:

Find the course and click on the green Learner Verification button:

The new page will show detailed information of the course, your study time for that course and your final score. To download the file, please click on Print a copy as shown below:

We apologise that this feature is not yet available in the App. However, we are doing everything we can to bring it to you as soon as possible. For now, you can make your Alison Profile visible by logging into your account via a web browser.

• Login to your Alison account and select your Profile.

• Look for your name at the top of the page, and click on the pen icon as shown in the screenshot below.

• Simply update the details you want to change and click on the Save button.

• Login to your Alison account and select your Profile.

• Look for your name at the top of the page, and click on the pen icon as shown in the screenshot below.

• Simply update the details you want to change and click on the Save button.

• Log in to your account.

• Click on Dashboard at the bottom of the page.

• Choose Profile at the top of the page and then select Edit Profile.

Save your changes by clicking the Save Changes button as shown here:

• Login to your Alison account and go to your Dashboard.

• Click on your profile photo icon and select Change Photo as shown in the screenshot below.

• Find the image you want to use as your profile picture and select Open. The image will be automatically updated in your Profile.

• Login to your Alison account and select your Profile.

• Look for your name at the top of the page, and click on the pen icon as shown in the screenshot below.

• Click on your profile photo icon and select Change Photo as shown in the screenshot below.

• Find the image you want to use as your profile picture and select Open. The image will be automatically updated in your Profile.

• Click on Dashboard at the bottom of the page.

• Choose Profile at the top of the page and Edit Profile, as shown here:

• To change your profile picture, select Change Profile Photo as shown here:

Once you have chosen the image you want as your profile picture, click on the Save Changes button.

To change your Profile settings, simply login to your Alison account and go to your Profile. Toggle the button in the Visibility box to make it either private or public, as shown in the screenshot below.

To change your profile settings, simply login to your Alison account and go to your Profile. Toggle the button in the Visibility box to make it either private or public, as shown in the screenshot below.

This feature is not available in the Alison App yet. We apologise for any inconvenience this may cause. However, we are doing everything we can to bring it to you as soon as possible. For now, you can make your Alison Profile visible by logging into your account via a web browser.