Diploma in Quality Management - Revised 2017

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Modules

Topics

10-15

hours

learn more about quality management
Module 1
Introduction to Quality Management
Resources available

This module gives an overview of Total Quality Management and describes Quality specifications and costs. It explains explain ISO 9000 and Total Quality Management tools and external benchmarking.

Quality Management - Learning Outcomes

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Quality Management Systems - Part 1

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Quality Management Systems - Part 2

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Quality Management Systems - Part 3

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Quality Management Systems - Part 4

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Quality Management Systems - Part 5

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Quality Management Systems - Part 6

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Quality Management Systems - Part 7

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Quality Management Systems - Part 8

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Quality Management Systems - Part 9

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Quality Management - Lesson Summary

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Module 2
Diploma in Quality Management - First Assessment
Resources available

You must score 80% or more to pass this assessment.

Diploma in Quality Management - First Assessment

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Module 3
Understanding Cost of Quality and TQM Tools
Resources available

In this module you will learn about cost of quality means and how it is measured. It describes in detail how the ISO 9000 and QS 9000 standards function, and how quality measurement in service industries is carried out.

Cost of Quality and TQM Tools - Learning Outcomes

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Costs of Quality and TQM Tools - Part 1

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Costs of Quality and TQM Tools - Part 2

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Costs of Quality and TQM Tools - Part 3

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Costs of Quality and TQM Tools - Part 4

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Costs of Quality and TQM Tools - Part 5

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Costs of Quality and TQM Tools - Part 6

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Cost of Quality and TQM Tools - Lesson Summary

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Module 4
Diploma in Quality Management - Second Assessment
Resources available

You must score 80% or more to pass this assessment.

Diploma in Quality Management - Second Assessment

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Module 5
Introduction to Quality Standards
Resources available

This module reviews ISO standards ISO 9000 and QS 9000 in detail. You will also learn about the international quality management awards.

Quality Standards - Learning Outcomes

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Quality Standards - Part 1

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Quality Standards - Part 2

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Quality Standards - Part 3

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Quality Standards - Part 4

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Quality Standards - Part 5

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Quality Standards - Part 6

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Quality Standards - Lesson Summary

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Module 6
Diploma in Quality Management - Third Assessment
Resources available

You must score 80% or more to pass this assessment.

Diploma in Quality Management - Third Assessment

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Module 7
Service Quality for Service Industries
Resources available

This module introduces Service Quality and lists examples of service industries. It describes customer acceptance criteria and what is meant by customer satisfaction. You will also learn about the service quality gap.

Service Quality - Learning Outcomes

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Service Quality - Part 1

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Service Quality - Part 2

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Service Quality - Part 3

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Service Quality - Lesson Summary

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Module 8
Diploma in Quality Management - Fourth Assessment
Resources available

You must score 80% or more to pass this assessment.

Diploma in Quality Management - Fourth Assessment

Start Assessment
course assessment: Diploma in Quality Management - Revised 2017
Module 9
Course assessment
Resources available

Module 9: Diploma in Quality Management - Final Assessment

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Diploma in Quality Management - Revised 2017

learn more about quality management

Introduction to Quality Management

Quality Management - Learning Outcomes

Quality Management Systems - Part 1

Quality Management Systems - Part 2

Quality Management Systems - Part 3

Quality Management Systems - Part 4

Quality Management Systems - Part 5

Quality Management Systems - Part 6

Quality Management Systems - Part 7

Quality Management Systems - Part 8

Quality Management Systems - Part 9

Quality Management - Lesson Summary

Diploma in Quality Management - First Assessment

Diploma in Quality Management - First Assessment

Understanding Cost of Quality and TQM Tools

Cost of Quality and TQM Tools - Learning Outcomes

Costs of Quality and TQM Tools - Part 1

Costs of Quality and TQM Tools - Part 2

Costs of Quality and TQM Tools - Part 3

Costs of Quality and TQM Tools - Part 4

Costs of Quality and TQM Tools - Part 5

Costs of Quality and TQM Tools - Part 6

Cost of Quality and TQM Tools - Lesson Summary

Diploma in Quality Management - Second Assessment

Diploma in Quality Management - Second Assessment

Introduction to Quality Standards

Quality Standards - Learning Outcomes

Quality Standards - Part 1

Quality Standards - Part 2

Quality Standards - Part 3

Quality Standards - Part 4

Quality Standards - Part 5

Quality Standards - Part 6

Quality Standards - Lesson Summary

Diploma in Quality Management - Third Assessment

Diploma in Quality Management - Third Assessment

Service Quality for Service Industries

Service Quality - Learning Outcomes

Service Quality - Part 1

Service Quality - Part 2

Service Quality - Part 3

Service Quality - Lesson Summary

Diploma in Quality Management - Fourth Assessment

Diploma in Quality Management - Fourth Assessment

course assessment: Diploma in Quality Management - Revised 2017

Course assessment

Module 9: Diploma in Quality Management - Final Assessment