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Diploma in Quality Management

Diploma in Quality Management

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9

Modules

37

Topics

10-15

hours

learn more about quality management
Module 1
Introduction to Quality Management
Resources available

This module gives an overview of Total Quality Management and describes Quality specifications and costs. It explains explain ISO 9000 and Total Quality Management tools and external benchmarking.

Quality Management - Learning Outcomes

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Quality Management Systems - Part 1

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Quality Management Systems - Part 2

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Quality Management Systems - Part 3

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Quality Management Systems - Part 4

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Quality Management Systems - Part 5

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Quality Management Systems - Part 6

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Quality Management Systems - Part 7

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Quality Management Systems - Part 8

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Quality Management Systems - Part 9

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Quality Management - Lesson Summary

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Module 2
Diploma in Quality Management - First Assessment
Resources available

You must score 80% or more to pass this assessment.

Diploma in Quality Management - First Assessment

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Module 3
Understanding Cost of Quality and TQM Tools
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In this module you will learn about cost of quality means and how it is measured. It describes in detail how the ISO 9000 and QS 9000 standards function, and how quality measurement in service industries is carried out.

Cost of Quality and TQM Tools - Learning Outcomes

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Costs of Quality and TQM Tools - Part 1

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Costs of Quality and TQM Tools - Part 2

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Costs of Quality and TQM Tools - Part 3

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Costs of Quality and TQM Tools - Part 4

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Costs of Quality and TQM Tools - Part 5

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Costs of Quality and TQM Tools - Part 6

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Cost of Quality and TQM Tools - Lesson Summary

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Module 4
Diploma in Quality Management - Second Assessment
Resources available

You must score 80% or more to pass this assessment.

Diploma in Quality Management - Second Assessment

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Module 5
Introduction to Quality Standards
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This module reviews ISO standards ISO 9000 and QS 9000 in detail. You will also learn about the international quality management awards.

Quality Standards - Learning Outcomes

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Quality Standards - Part 1

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Quality Standards - Part 2

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Quality Standards - Part 3

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Quality Standards - Part 4

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Quality Standards - Part 5

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Quality Standards - Part 6

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Quality Standards - Lesson Summary

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Module 6
Diploma in Quality Management - Third Assessment
Resources available

You must score 80% or more to pass this assessment.

Diploma in Quality Management - Third Assessment

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Module 7
Service Quality for Service Industries
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This module introduces Service Quality and lists examples of service industries. It describes customer acceptance criteria and what is meant by customer satisfaction. You will also learn about the service quality gap.

Service Quality - Learning Outcomes

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Service Quality - Part 1

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Service Quality - Part 2

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Service Quality - Part 3

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Service Quality - Lesson Summary

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Module 8
Diploma in Quality Management - Fourth Assessment
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You must score 80% or more to pass this assessment.

Diploma in Quality Management - Fourth Assessment

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course assessment: Diploma in Quality Management
Module 9
Course assessment
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Module 9: Diploma in Quality Management - Final Assessment

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