Learning Outcomes

In this free course, you will learn how to:

• Recognise different management styles
• Distinguish ‘management’ from ‘leadership’
• Explain the formula for making meetings successful
• Outline the importance of teamwork
• Identify the two elements for handling complaints
• State how to manage health and safety at work
• List the fundamental principles of information and security
• Explain the advantages of performance appraisals
• Outline the guidelines for writing and conducting performance appraisals
• Define ‘grievances’ and recognise the procedures for handling them
• Discuss how to deal with performance problems and counsel people at work
• Recall how to manage problems and make decisions as a manager