Telephone Etiquette for Personal Assistants

Name: Telephone Etiquette for Personal Assistants
Availability: InStock
Rating: 3 (212 reviews)

This free online office administration course lays out the rules of professional telephone etiquette followed by PAs.

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Learning Outcomes

In this free course, you will learn how to:

Recognise the significance of proficient telephone skills in personal and professional communication
Describe the fundamental principles and skills necessary to uphold professional telephone etiquette
Recall the essential elements of answering business calls
Apply the best tools and strategies to facilitate professional and effective telephone communication
Relate to upset callers with empathy and efficiently resolve issues and questions
Generate essential call-handling skills and techniques to deliver exceptional call experiences
Explain how to prepare for a business call
Identify the skills and techniques needed to conduct successful business calls
List the best skills and techniques required to end a call effectively
Explain the best ways to end a business call and leave a positive lasting impression
Create a positive impression on customers through proper telephone etiquette
Outline the fundamental principles and best practices of telephone etiquette

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