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Telephone Etiquette for Personal Assistants

Telephone Etiquette for Personal Assistants

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This Free Online Course Includes:
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  • CPD Accreditation
  • Final Assessment
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Telephone Etiquette for Personal Assistants

This free online office administration course lays out the rules of professional telephone etiquette followed by PAs.
A single phone call can make or break a business deal and a company's reputation. It ... A single phone call can make or break a business deal and a company's reputation. It all lies in the principle of ‘first impressions’ and brilliant customer service. This office administration course explains how personal assistants and other professionals should handle phone calls and outlines the conventions of telephone etiquette. We identify the correct tone and language to use on the phone to sharpen your communication and social skills.

In This Free Course, You Will Learn How To

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