Are you struggling to run your shop efficiently and wondering how to turn it into a thriving business? Many shopkeepers struggle to juggle daily tasks while trying to increase sales and manage staff effectively. Without the right foundation, it’s easy to feel overwhelmed and miss opportunities to grow your business. This course is designed to equip you with the essential skills needed to run a successful retail operation, ensuring you have the knowledge to handle everything from daily shop floor duties to delivering exceptional customer service.

Learn how to optimise your shop's performance by mastering the basics of sales and inventory management. Discover the art of promoting products, upselling effectively, and managing returns with ease. In addition, you'll gain insights into practical strategies to maintain stock levels, handle refunds professionally, and keep your customers satisfied, which will ultimately drive more revenue to your business.

Beyond the day-to-day operations, a well-run shop depends on a professional and safe environment. You’ll learn how to create an inviting and efficient workspace, ensuring that safety and cleanliness are top priorities. This course also emphasises the importance of cultivating a positive attitude, maintaining a professional appearance, and understanding the key qualities of being a good employee. The course is open to anyone interested in shopkeeping and requires no prerequisite knowledge. By the end of this course, you’ll be prepared to elevate your shopkeeping skills and set your business up for long-term success. Enrol now!