Learning Outcomes

In this free course, you will learn how to:

• Recognise common communication changes and strengths in people living with dementia
• Explain how memory, thinking, senses, and perception can affect communication
• Apply active listening and observation to understand spoken and unspoken messages
• List useful communication information to help provide consistent care
• Relate a person’s identity and life history to their communication needs
• Create a care setting that supports clear, respectful, and inclusive communication
• Assess emotional needs and use reassurance when a person feels confused or distressed
• Distinguish between different responses to confusion, distress, and strong emotions
• Apply clear communication when starting conversations and giving care instructions
• Select ways to encourage choice and participation during everyday care
• Evaluate the reasons for non-participation and respond in a calm, respectful way
• Describe how care relationships and different roles affect communication and care