This course introduces key quality management practices for the tourism and hospitality industry. It begins with foundational topics such as the standard's scope, key terms, document structure, and certification process. Learners will understand the intended audience, the role of auditors, and standard legal connections. It also addresses common myths and provides first-time implementation tips, helping learners establish a solid foundation in hospitality quality assurance and compliance requirements.
The course continues with practical areas including service quality, guest accommodation, food and beverage operations, and safety protocols. Participants explore how to ensure consistent service, handle complaints, maintain hygiene, manage dietary needs, and safeguard guest privacy. Operational themes, including room readiness, energy controls, emergency planning, and environmental care, are covered. Learners also gain insight into staff training, supplier evaluation, and continual improvement methods.
Want to know how to create outstanding guest experiences while meeting international standards? This course offers actionable skills you can apply immediately. Whether managing a hotel, restaurant, or resort, you'll gain tools to measure quality, lead improvements, and ensure safety and satisfaction. This course was reviewed and approved by Saif Ur Rehman, a qualified HSE professional and Certified ISO Lead Auditor. Completing this course enhances your ability to meet customer expectations and regulatory standards, which are essential for staying competitive in the hospitality industry today.
What You Will Learn In This Free Course
View All Learning Outcomes View Less All Alison courses are free to enrol, study, and complete. To successfully complete this Certificate course and become an Alison Graduate, you need to achieve 80% or higher in each course assessment.
Once you have completed this Certificate course, you have the option to acquire an official Certificate, which is a great way to share your achievement with the world.
Your Alison certificate is:
- Ideal for sharing with potential employers.
- Great for your CV, professional social media profiles, and job applications.
- An indication of your commitment to continuously learn, upskill, and achieve high results.
- An incentive for you to continue empowering yourself through lifelong learning.
Alison offers 2 types of Certificate for completed Certificate courses:
Digital Certificate: a downloadable Certificate in PDF format immediately available to you when you complete your purchase. Physical Certificate: a physical version of your officially branded and security-marked Certificate All Certificate are available to purchase through the Alison Shop. For more information on purchasing Alison Certificate, please visit our FAQs. If you decide not to purchase your Alison Certificate, you can still demonstrate your achievement by sharing your Learner Record or Learner Achievement Verification, both of which are accessible from your Account Settings.