Increased globalisation and advancing technologies are bringing diverse cultural perspectives and lifestyles closer to our homes and workplaces. This brings many advantages and new perspectives but cross-cultural interactions also present challenges, including misunderstandings and poor communication. An enhanced appreciation of cross-cultural awareness can help us to overcome these barriers. With that in mind, the experts at Janets UK have designed this course on cross-cultural communication to help you enhance productivity in the workplace while making it a space that respects diversity, equity and inclusion (DEI).

The course begins with an examination of the fundamental concepts of cross-cultural awareness and the factors that impact diverse settings. We then explore the perceptions and various cultural values that affect the relationships among people from different backgrounds. We explain how to interpret and respond to cultural differences in ways that build healthy relationships through appropriate responses that accommodate diverse viewpoints. The course shows you how improved listening skills can help you to overcome cultural barriers to communication.

We then explore the concept of ‘cross-cultural design’, which refers to the strategies used to design technology for people from many cultures. We examine the communication platforms required for cross-cultural communication and introduce you to leadership management principles that enhance cohesion and productivity in multicultural teams. The course outlines the procedures used to recruit culturally diverse teams and manage them effectively. Respect for cross-cultural values has become a valued trait for today’s managers and DEI competence adds an important element to your human resources management skills. Sign up for this DEI training to learn how to communicate, lead and manage people from diverse cultural backgrounds.