The course in Hospitality Management Studies – Hotel Operations provides detailed information on a variety of hotel management operations including the front office department and the housekeeping department. The course first introduces hotel ownership classifications and the different modes of hotel management such as management contract enterprises and franchising. You will learn about the classification of hotel departments into categories such as revenue centred and cost centred departments. You will also gain an understanding of the organization of hotel departments and their varied functions and how they work together to provide a positive experience to hotel guests. Next, you will learn about the front office department, from the organization of the front office to the key positions and duties of staff, such as the front office manager, reception staff and concierge staff. You will also learn about the day to day operations, such as the main duties of the front desk staff and the standard procedures that should be followed by staff for the registration and check-out of guests. You will also gain an understanding of what is involved in the four different phases of the guest cycle as well as an understanding of room sales revenue and sales indicators. Finally, you will learn about the housekeeping department, which refers to rooms and related products and services that hotel guests will utilize. You will learn about the various types of housekeeping positions, such as room attendants, cleaners and supervisors, and their roles and duties within the department. You will also learn about the relationships of the housekeeping department with other hotel departments, the standard procedures to be followed during room cleaning operations and the room status codes and terminologies used by hotels to enhance inter-departmental communications. This course will be of great interest to professionals working in the hospitality industry or learners who would like a career in hospitality who wish to learn more about hotel departments and their staff, functions, and influence on the guest experience. It will also be of interest to owners of hospitality focused businesses who would like to learn more about the ownership structures in hotel operations and how revenues and expenses are managed.
Having completed this course learners will be able to: - Explain the modes of hotel management; - Define the classification of hotel departments; - Explain the organization structure of hotel; - Describe the functions of the front office department; - Define and explain the organization of the front office department; - List the key positions of the front office; - Explain the day-to-day front of house operations; - Describe the key roles of the housekeeping department; - Explain the organization of the housekeeping department; - Describe the relationship between housekeeping and other departments.
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