Learning Outcomes

In this free course, you will learn how to:

• Identify the roles and duties of a receptionist
• List the different types of receptionists
• Explain how to handle difficult customers and situations
• Describe how to effectively manage a database 
• Compare the duties of a receptionist to the role of a secretary
• Identify who is responsible for health and safety in the workplace
• Explain why confidentiality is important and how to maintain it
• Distinguish between written and verbal communication
• Discuss the importance of teamwork
• Summarise how to make a reception area look welcoming and professional
• Analyse the potential future career paths available to a receptionist