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Diploma in Information Technology Support and Security
Advanced Level

Diploma in Information Technology Support and Security

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  • 10-15 Avg Hours
  • CPD Accredited
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  1. IT
  2. Technology
  3. Diploma in Information Technology Support and Security

Diploma in Information Technology Support and Security

Develop IT support, cybersecurity, and troubleshooting skills for career advancement with this free online course.
Looking to build a career in IT? This course equips you with hands-on skills in IT support, security, networking, and troubleshooting. Learn to protect systems, manage hardware, solve tech issues efficiently,... Looking to build a career in IT? This course equips you with hands-on skills in IT support, security, networking, and troubleshooting. Learn to protect systems, manage hardware, solve tech issues efficiently, and more. This course was reviewed and approved by qualified subject matter expert Tyler Ker, a System Analyst. So why wait? Enrol in this information technology course and gain job-ready expertise for a secure future.
COURSE PUBLISHER Advance Learning - ITIT skills professionals
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What You Will Learn In This Free Course

  • Describe the fundamental concepts o...
  • Identify key security threats and v...
  • Explain best practices for IT secur...
  • Compare different network protocols...
  • Describe the fundamental concepts of IT support and infrastructure
  • Identify key security threats and vulnerabilities in IT systems
  • Explain best practices for IT security and data protection
  • Compare different network protocols and wireless communication methods
  • Classify core IT hardware components and their functions
  • Apply troubleshooting methodologies to diagnose IT issues
  • Assess software installation processes and operating system fundamentals
  • Evaluate cloud computing and virtualization technologies for IT support
  • Summarise key principles of IT ethics and professional conduct
  • Illustrate the role of automation in IT support and maintenance
  • Solve common network security issues using industry best practices
  • Outline incident response strategies for effective IT management
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Course Modules
Course Description
Alison Certificates
Module

IT Support Fundamentals

This module introduces you to the core principles of IT support, infrastructure, and operating systems. You’ll explore the role of IT support, service models, and essential tools f... Read More This module introduces you to the core principles of IT support, infrastructure, and operating systems. You’ll explore the role of IT support, service models, and essential tools for troubleshooting and collaboration. Examine key IT infrastructure components, common IT devices, compare operating systems, and understand installation processes. Read Less
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Module

Information Technology Security

This module equips you with an understanding of key security threats and vulnerabilities in IT systems. You’ll examine different types of malware, their impact, and how social engi... Read More This module equips you with an understanding of key security threats and vulnerabilities in IT systems. You’ll examine different types of malware, their impact, and how social engineering attacks manipulate users. Explore physical security risks like tailgating and piggybacking, as well as techniques used to exploit system vulnerabilities. Read Less
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Module

Prevention and Response in IT Security

This module covers essential security measures, incident response, and data protection strategies. You’ll explore access control mechanisms, firewalls, antivirus solutions, and enc... Read More This module covers essential security measures, incident response, and data protection strategies. You’ll explore access control mechanisms, firewalls, antivirus solutions, and encryption methods to safeguard systems. Additionally, you’ll study breach identification, data backup, recovery processes, and post-incident analysis. Read Less
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Module

Networking in ICT

This module introduces you to networking fundamentals, protocols, and security applications. Explore different network types, topologies, and essential hardware components while ga... Read More This module introduces you to networking fundamentals, protocols, and security applications. Explore different network types, topologies, and essential hardware components while gaining hands-on experience with connectivity and diagnostic tools. Develop skills in network monitoring and threat analysis to maintain secure and efficient networks. Read Less
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Module

Interim Assessment 1 - Diploma in Information Technology Support and Security

This assessment allows you to evaluate your learning, helping you gauge your knowledge and understanding of the course material. If you don’t reach the required grade on your first... Read More This assessment allows you to evaluate your learning, helping you gauge your knowledge and understanding of the course material. If you don’t reach the required grade on your first try, you may retake the assessment as needed to achieve a successful outcome. Read Less
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Module

Hardware and Peripherals

This module provides foundational knowledge of computer hardware components, storage technologies, and peripheral systems. You’ll examine CPU architectures, memory hierarchies, and... Read More This module provides foundational knowledge of computer hardware components, storage technologies, and peripheral systems. You’ll examine CPU architectures, memory hierarchies, and motherboard designs before exploring HDD/SSD technologies and RAID configurations. You’ll learn how hardware components interact to form functional computing systems. Read Less
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Module

Software Management and OS Troubleshooting

This module equips you with essential skills in software installation, management, and operating system fundamentals. Explore application installation, licensing, updates, and syst... Read More This module equips you with essential skills in software installation, management, and operating system fundamentals. Explore application installation, licensing, updates, and system resource optimisation. Additionally, you’ll examine user and permission management, file systems, and access control. Read Less
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Module

Troubleshooting and Problem Solving

This module introduces you to structured troubleshooting methodologies for both hardware and software issues. We emphasize effective problem identification, diagnosis, and resoluti... Read More This module introduces you to structured troubleshooting methodologies for both hardware and software issues. We emphasize effective problem identification, diagnosis, and resolution using diagnostic tools and techniques. Gain practical skills in addressing boot failures, system crashes, driver conflicts, and hardware maintenance challenges. Read Less
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Module

Remote Technology Solutions

In this module, you'll learn the essential skills required to troubleshoot common user-level network issues effectively. Explore various diagnostic techniques for resolving Wi-Fi, ... Read More In this module, you'll learn the essential skills required to troubleshoot common user-level network issues effectively. Explore various diagnostic techniques for resolving Wi-Fi, IP, DNS, and DHCP-related problems. Additionally, you'll learn how to support users remotely using effective communication strategies, and troubleshooting techiques. Read Less
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Module

Interim Assessment 2 - Diploma in Information Technology Support and Security

This assessment allows you to evaluate your learning, helping you gauge your knowledge and understanding of the course material. If you don’t reach the required grade on your firs... Read More This assessment allows you to evaluate your learning, helping you gauge your knowledge and understanding of the course material. If you don’t reach the required grade on your first try, you may retake the assessment as needed to achieve a successful outcome. Read Less
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Module

Cloud Computing and Virtualisation

This module introduces you to fundamental cloud computing concepts, including service and deployment models, virtualisation, and cloud management. Explore cloud storage, virtualisa... Read More This module introduces you to fundamental cloud computing concepts, including service and deployment models, virtualisation, and cloud management. Explore cloud storage, virtualisation, security, and monitoring. We also cover hybrid and multi-cloud strategies, teaching integration and management across diverse cloud environments. Read Less
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Module

IT Professionalism, Ethics, and Automation

This module explores the ethical, technical, and professional dimensions of IT support. You’ll examine data protection ethics, professional communication, and customer service prin... Read More This module explores the ethical, technical, and professional dimensions of IT support. You’ll examine data protection ethics, professional communication, and customer service principles in IT contexts. We cover scripting fundamentals, automation techniques for system/network tasks, and IT support best practices. Read Less
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Module

Course assessment

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Knowledge & Skills You Will Learn

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Advance Learning - IT's Alison Stats

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