Learning Outcomes

In this free course, you will learn how to:

• Describe the fundamental concepts of IT support and infrastructure
• Identify key security threats and vulnerabilities in IT systems
• Explain best practices for IT security and data protection
• Compare different network protocols and wireless communication methods
• Classify core IT hardware components and their functions
• Apply troubleshooting methodologies to diagnose IT issues
• Assess software installation processes and operating system fundamentals
• Evaluate cloud computing and virtualization technologies for IT support
• Summarise key principles of IT ethics and professional conduct
• Illustrate the role of automation in IT support and maintenance
• Solve common network security issues using industry best practices
• Outline incident response strategies for effective IT management