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Description
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Outcome
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Certification
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The free online course Diploma in Hospitality Management takes you through the essential principles, concepts and skills required in the hospitality sector. The course begins by introducing you to the nature of hospitality, such as the relationship between the hospitality sector and tourism, the various types of accommodation and the different types of hotel guests and their requests. You will also learn about hotel management and the organization of hotel departments and their functions. For example, you will learn about the key duties of the front office department and housekeeping department, and the organization of these departments and the roles involved. The course also covers food and beverage services and its relationship to other hotel departments. You will learn about restaurant operations planning, the organization of the kitchen, menu objectives and planning, table setting and restaurant design and layout. Finally, you will learn about the food handling process, such as food safety and food contamination, and the importance of personal hygiene for catering practitioners. The course also discusses kitchen accidents and how to respond to them, and the procedures that must be in place to ensure staff safety when working with different types of equipment or in the case of fire. This free Diploma course will be of great interest to professionals working in hotels, restaurants, or any other hospitality service operation. This course will also be of great interest to any learner who would like to gain employment or a career in the hospitality sector.
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Having completed this diploma course, the learner will be able to:
- Explain the characteristics of the hospitality industry;
- Explain the characteristics of the accommodation product;
- Define the classification of hotel departments;
- Explain the function of hotel departments;
- Define and explain revenue and sales indicators;
- Define security procedures;
- Define the food and beverage departments of a hotel;
- Define the different market segments and customer types;
- Explain the classification of the different modes of operation;
- Explain the objectives of a menu;
- Explain what is meant by kitchen layout and design;
- Explain the five steps to food safety;
- Explain proper food handling priorities;
- Describe the food preparation procedures;
- List the different types of restaurant workforce injuries and accidents;
- Explain the main firefighting principles;
- Define the basic tasks involved in first aid. -
All Alison courses are free to study. To successfully complete a course you must score 80% or higher in each course assessments. Upon successful completion of a course, you can choose to make your achievement formal by purchasing an official Alison Diploma, Certificate or PDF.
Having an official Alison document is a great way to share your success. Plus it’s:- Ideal for including in CVs, job applications and portfolios
- An indication of your ability to learn and achieve high results
- An incentive to continue to empower yourself through learning
- A tangible way of supporting the Alison mission to empower people everywhere through education.
