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Diploma in Customer Service

Customer Service
Free Course
Learn more about delivering excellence in customer service in the hospitality and retail industries.
  • Duration

    6-10 Hours
  • Assessment

  • Certification

  • Publisher





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Providing excellent customer service is essential to the long-term viability of every business. Alison's Diploma in Customer Service course introduces the fundamental elements of customer service and explains how they can be applied in any organization. Following this, it describes how a business can develop its customer service program to the highest level.

Alison's customer service certification course also details the role of customer service in the hospitality industry, the retail industry and the public sector. These sections explain the elements of customer service that should be focused on in these sectors.

This Diploma course is ideal for business managers, business owners and entrepreneurs who wish to learn how to implement an effective customer service program in their organization.

This course will also be of great interest to retail staff, hospitality workers and public servants who want to become more proficient at providing friendly and effective customer service.

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After completing this course the learner will be able to: - Apply the fundamental aspects of customer service in a business; - Advance a customer service program from a fundamental to advanced level; - Communicate and collaborate with customers utilising efficient communication processes; - Obtain customer feedback to continuously refine a customer service program; - Implement a customer service program in the hospitality industry, the retail industry and the public sector.

All Alison courses are free to enrol, study and complete. To successfully complete this Diploma course and become an Alison Graduate, you need to achieve 80% or higher in each course assessment. Once you have completed this Diploma course, you have the option to acquire official Certification, which is a great way to share your achievement with the world. Your Alison Certification is:

Ideal for sharing with potential employers - include it in your CV, professional social media profiles and job applications
An indication of your commitment to continuously learn, upskill and achieve high results
An incentive to you to continue empowering yourself through lifelong learning

Alison offers 3 types of Certification for completed Diploma courses:

Digital Diploma - a downloadable Diploma in PDF format, immediately available to you when you complete your purchase
Diploma - a physical version of your officially branded and security-marked Diploma that is posted to you (with FREE standard shipping worldwide)
Framed Diploma - a physical version of your officially branded and security-marked Diploma in a stylish frame that is posted to you (with FREE standard shipping worldwide)

All Certification is available to purchase through the Alison Shop. For more information on purchasing Alison Certification, please visit our faqs. If you decide not to purchase your Alison Certification, you can still demonstrate your achievement by sharing your Learner Record or Learner Achievement Verification, both of which are accessible from your Dashboard. For more details on our Certification pricing, please visit our Pricing Page.


Course Reviews

Lilian W.
one year ago
Lilian W.

It's amazing, the simple things we take for granted can change ones business.

Kamogelo N S.
one year ago
Kamogelo N S.

it is a good course, it makes one aware of what should be done to deliver excellent customer service. I incourage other learners to give it their all until they pass.

Danielle P.
one year ago
Danielle P.

hard at times but stayed with it and got it down thanks for the challenge

one year ago

I think it is a very valuable course. I recommend it

Osama N.
one year ago
Osama N.

this course was very useful, and it added values to me

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