Learning Outcomes

In this free course, you will learn how to:

• Analyse operational data to identify key measures and process performance
• Classify data sources and trace where operational data comes from
• Define the fields needed for clear and useful data tables
• Assess data quality and correct errors before analysis
• Calculate baseline process measures using Excel
• Compare process results across different groups to find variation
• Select suitable charts for different process questions
• Create Pareto, trend, histogram, and scatter charts to show process patterns
• Explain KPI targets and status thresholds in simple terms
• Arrange dashboards and reports so key findings are easy to follow
• Evaluate visual signals to identify problems and guide action
• Apply before-and-after visuals to show improvement and support ongoing monitoring