Clear and compassionate communication is at the heart of quality care, yet many caregivers find it challenging to know what to say—and how to say it—especially in sensitive or high-pressure situations. This beginner-friendly course is designed to help you feel more confident when communicating with patients, families, and colleagues across all care settings.
You’ll start by learning the basics of communication in care, from understanding why it matters to exploring the different ways people express themselves. You’ll then move on to key techniques like active listening, effective questioning, and giving constructive feedback—skills that help build trust and improve care outcomes.
As the course progresses, you’ll discover how to adapt your communication style for people from diverse backgrounds, different age groups, and those with specific needs, such as sensory impairments or mental health conditions. You’ll also learn how to interpret non-verbal cues like facial expressions, tone, and body language to better understand and support others.
Finally, we’ll explore how to handle more difficult conversations—like managing conflict, delivering bad news, or supporting someone at the end of life—with empathy and clarity. You’ll also develop your written communication skills for professional emails, reports, and records.
Whether you're just starting in a care role or looking to strengthen your communication skills, this course will give you the tools to speak, listen, and connect with confidence.
What You Will Learn In This Free Course
View All Learning Outcomes View Less All Alison courses are free to enrol, study, and complete. To successfully complete this Certificate course and become an Alison Graduate, you need to achieve 80% or higher in each course assessment.
Once you have completed this Certificate course, you have the option to acquire an official Certificate, which is a great way to share your achievement with the world.
Your Alison certificate is:
- Ideal for sharing with potential employers.
- Great for your CV, professional social media profiles, and job applications.
- An indication of your commitment to continuously learn, upskill, and achieve high results.
- An incentive for you to continue empowering yourself through lifelong learning.
Alison offers 2 types of Certificate for completed Certificate courses:
Digital Certificate: a downloadable Certificate in PDF format immediately available to you when you complete your purchase. Physical Certificate: a physical version of your officially branded and security-marked Certificate All Certificate are available to purchase through the Alison Shop. For more information on purchasing Alison Certificate, please visit our FAQs. If you decide not to purchase your Alison Certificate, you can still demonstrate your achievement by sharing your Learner Record or Learner Achievement Verification, both of which are accessible from your Account Settings.