This free online course introduces the field of travel management and prepares you to understand how trips are planned, organised, and coordinated for both leisure and business purposes. You will explore the structure of the travel industry, the responsibilities of a travel manager, and the rise of independent, digital-first services. It also examines modern trends such as sustainability, virtual operations, client personalisation, and the growing role of technology in delivering safe, efficient, and cost-effective travel solutions worldwide.

As the course progresses, you are guided through the practical stages of corporate and personal travel planning. You will study travel policies, approval processes, budgets, and compliance requirements, as well as the tools used for bookings, itineraries, communication, and expense management. You will practise assessing client requests, comparing travel options, and developing clear, structured plans that balance comfort, efficiency, and cost while maintaining high standards of accuracy and professionalism in all situations.

The final section focuses on customer service excellence, problem-solving, and building a successful travel management career or business. For illustrative purposes and to bring the lessons to life, this course is replete with descriptive images—some of which are AI-generated. Your understanding will be enhanced when you mentally connect these illustrations to the lessons you have been taught. Now is the perfect time to enrol, grow your expertise, and take the first confident step into a thriving travel management career.