An Introduction to Process Improvement

Name: An Introduction to Process Improvement
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Learn how to effectively manage your project's processes and thus its outcomes in this free online course.

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Learning Outcomes

In this free course, you will learn how to:

Define ‘process improvement’
Describe the triggers and types of process improvement
State the uses of building ‘As-is’, ‘To-be’ and ‘Realised’ processes when improving any process
Summarise the eight steps involved in delivering process improvement
Relate the importance of communication with SMEs to guarantee successful process improvement
Identify value-add and non-value-add steps in a process
List the tools used in mapping a process
Discuss how to map value, time, money and the physical flow of work in a process

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