Learning Outcomes

In this free course, you will learn how to:

• Apply small talk skills to initiate conversations at work
• Identify suitable and unsuitable topics for conversation in the workplace
• Recall how to be polite with requests and refusals and keep interactions respectful
• Identify neutral and factual language to maintain professionalism under pressure
• Explain when and how to raise workplace concerns through the appropriate channels
• Summarise the decisions and ‘to do’ items after online meetings
• Create clear email subject lines so the receiver knows what is expected
• Arrange work messages with the main point first, focusing on just one topic and one clear result
• Describe key elements of a focused CV aligned to a specific job role
• Explain the STAR structure for organising clear and relevant interview responses
• Identify key parts of common workplace charts so that you can interpret the data accurately