Learning Outcomes

In this free course, you will learn how to:

• Explain the differences between ‘comprehensive’ and ‘critical’ listening
• Define the concept of ‘active listening’
• Match ‘discriminative’ listening to situations in which it would be most useful
• List the various benefits of improving your listening skills
• Outline some physiological barriers to listening
• Summarise the various attitudinal barriers to listening
• Indicate the different barrier types
• Identify at least three tips to improve active listening
• State at least three tips that speakers can use to increase active listening