Achieving Emotional Intelligence

Name: Achieving Emotional Intelligence
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Increase your emotional intelligence with this free online course and learn how to control your feelings and reactions.

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Learning Outcomes

In this free course, you will learn how to:

Discuss the vast benefits offered by heightened emotional intelligence (EI)
Identify the domains of EI
Define ‘moments of danger’ as they relate to EI and conflict management
Explain what happens during the ‘pause’ made before reacting and list various ways to ‘take a pause’
Define ‘anxiety’ and outline its causes and physical signs
Explain how to manage depression
Outline how to identify and manage stress
List some tips for effective self-care
Discuss how to help someone who is in emotional pain
Define an ‘emotional trigger’ and explain how to de-escalate conflict
Describe the effect of a lack of communication in the workplace
Distinguish between various types of organisational culture

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