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Customer Service Training

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Customer Service Training
  • Description
  • Outcome
  • Certification
  • Good customer service is vital for all businesses, large or small. It can have a direct impact on customer loyalty and where potential customers choose to spend their money. Simply put, the higher quality customer service you provide, the higher level of customer satisfaction you will enjoy, and that will translate into repeat business and more revenue.

    This free online course from Alison introduces the basic concepts of customer service and dives into effective customer service techniques and practices. It will benefit anyone who deals directly with a business or organization’s customers.

    Gain thorough knowledge and understanding of customer service practices and become confident in handling enquiries, complaints, and communications.

  • Upon completion of this customer service course, you will know the essential factors that are important in customer service and develop a customer-friendly approach that is right for your business. You will be aware of the do's and don'ts when dealing with customers, and the benefits of providing great customer service.

  • All Alison courses are free to study. To successfully complete a course you must score 80% or higher in each course assessments. Upon successful completion of a course, you can choose to make your achievement formal by purchasing an official Alison Diploma, Certificate or PDF.

    Having an official Alison document is a great way to share your success. Plus it’s:

    • Ideal for including in CVs, job applications and portfolios
    • An indication of your ability to learn and achieve high results
    • An incentive to continue to empower yourself through learning
    • A tangible way of supporting the Alison mission to empower people everywhere through education.

Modules List( 4 )
  • Customer Service Training
  • Introduction to Customer Service
    • Introduction to Customer Service
  • Customer Service Techniques
    • Customer Service Techniques
  • Dealing with the Customer
    • Dealing with the Customer
  • Customer Service Training - Assessment
  • Assessment
    • Customer Service Assessment
Topics List ( 1 )
Introduction to Customer Service
Topics List ( 1 )
Customer Service Techniques
Topics List ( 1 )
Dealing with the Customer
Topics List ( 1 )
Assessment
Assessment
Course Features
  • Duration

    1-2 Hours

  • Publisher

    Connexions

  • Video

    No

  • Audio

    No

  • Assessment

    Yes

  • Certification

    Yes

  • Price

    Free

  • Reward

    50 Pts

  • Responsive

    No

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