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Claim your Discount!This is to verify that Anastacia Muchiri has completed the course Diploma in Customer Service on Alison.
Alison ID: 19629189
Course Completed: Diploma in Customer Service
Date of Completion: 14th March 2023
Email: [email protected]
Total Study Time: 4h 39m
Alison courses requires at least
80% to pass the final assessment
CPD approved learning hours
completed through this course
This free online diploma course teaches you how to provide excellent customer service when dealing with the public.
Do you know that there are five basic needs facing customers? This training course teaches you how to meet each one. We examine the key elements of customer service, including the ‘six essential actions of excellent customer service’ and the ‘5 Ps’ (‘people, products, policies, procedures and places’) of customer service. Businesses must provide excellent customer service to create long-term growth and this course shows you how to keep clients satisfied.
People working in the public sector and hospitality and retail industries face hundreds of customers with different personalities every day. This course delves into the specifics of customer service across these fields. We discuss the types of customers found in each, the philosophies that can guide you to success and the important role played by customer service managers
This diploma course can benefit retail staff, hospitality workers and public servants who want to become more adept at providing friendly and competent customer service. We can also help business managers, owners and entrepreneurs who want to implement effective customer service programmes in their organizations. Sign up to learn the secrets of excellent customer service and take the next step in your career.
