Your Learner Verification
This is to verify that Mae Grace Porras has completed the course Diploma in Customer Service on Alison.
Mae Grace Porras
Alison ID: 7600363
Course Completed: Diploma in Customer Service
Date of Completion: 24th November 2016
Email: [email protected]
Total Study Time: 4h 33m
Final Assessment Score:
Alison courses requires at least
80% to pass the final assessment
85%
CPD Hours Completed:
CPD approved learning hours
completed through this course
3-5h
Course Information
Learn more about delivering excellence in customer service in the hospitality and retail industries.
Providing excellent customer service is essential to the long-term viability of every business. Alison's Diploma in Customer Service course introduces the fundamental elements of customer service and explains how they can be applied in any organization. Following this, it describes how a business can develop its customer service program to the highest level.
Alison's customer service certification course also details the role of customer service in the hospitality industry, the retail industry and the public sector. These sections explain the elements of customer service that should be focused on in these sectors.
This Diploma course is ideal for business managers, business owners and entrepreneurs who wish to learn how to implement an effective customer service program in their organization.
This course will also be of great interest to retail staff, hospitality workers and public servants who want to become more proficient at providing friendly and effective customer service.
Modules Completed
Module 1: Course Navigation
Module 2: Customer Service Basics
Module 3: Providing Excellent Customer Service
Module 4: Module 5: Customer Service in the Hospitality Industry
Module 5: Module 7: Customer Service in the Public Sector
Module 6: Customer Service in the Retail Industry
Module 7: Module 4: Diploma in Customer Service - First Assessment
Module 8: Diploma in Customer Service - Second Assessment
Module 9: Diploma in Customer Service - Final Assessment
