Your Learner Verification
This is to verify that Rachel Sebenzile Ndlovu has completed the course Diploma in Services Management on Alison.
Rachel Sebenzile Ndlovu
Alison ID: 14820011
Course Completed: Diploma in Services Management
Date of Completion: 27th November 2019
Email: [email protected]
Total Study Time: 67h 40m
Final Assessment Score:
Alison courses requires at least
70% to pass the final assessment
89%
CPD Hours Completed:
CPD approved learning hours
completed through this course
66-68h
Course Information
Learn how to create business services strategies that will deliver customer satisfaction with this free online course.
This course will first introduce you to Service Management and its core elements. You will look into the evolving service markets, service customers, and product service systems, and you will also be guided through the promotion of services. The course will then discuss the challenges of service management and the role of the consumer in the flow of services. You will also learn about the behavior of service consumers, the Co-creation of Services, and the Three-Stage Model of Service Consumption.
Next, you will study brand positioning. The course will teach you how to implement strategic planning and apply competitive strategies that are crucial for your company's success. You will study the different approaches to service pricing and learn about customer satisfaction and loyalty as well as how to develop loyalty bonds with customers. You will also look into the strategies that can help manage and develop customer loyalty and partner relationships in service management.
The business services sector is one of the most rapidly growing industries in the world, accounting for more than 60% of worldwide GDP. Gaining a better understanding of competitive service elements can help you create a loyal customer base that will secure your business goals. This course is designed to give you the skills you need to deliver truly excellent services that draw in and retain a great set of customers. So check out the course today, and start learning something really useful.
Modules Completed
Module 1: What is Meant by Service Management?
Module 2: Service Management Elements
Module 3: Understanding The Challenges Of Service
Module 4: Delivering Service Excellence
Module 5: Diploma in Service Management - First Assessment
Module 6: Position and Branding
Module 7: Understanding Service Pricing
Module 8: Quality In Service Management
Module 9: Managing Customer Loyalty and Partner Relationships in Service Management
Module 10: Diploma in Services Management - Second Assessment
Module 11: Course assessment
