This free online office administration course lays out the rules of professional telephone etiquette followed by PAs.

In today's world, the phone is often the first point of contact in both our professional and personal lives. Excellent telephone skills are useful for any person and crucial for personal assistants, receptionists and customer service professionals. These communication and social skills are the key to satisfying customers, maintaining professionalism and making positive impressions. This office administration course equips you with professional telephone techniques and etiquette you can use to answer, manage and end client calls. We help you to excel in the workplace by showing you how to enhance your phone communication skills, thus leading to greater customer satisfaction and a positive organisational image.

The course identifies the best mannerisms and techniques used to abide by the conventions of telephone etiquette. We provide telephone skills and explain how to prepare for a phone call, answer calls and conduct business calls, handle difficult situations and hold and transfer calls. We discuss the role of telephone etiquette in supporting customer service and outline its best practices. This office administration course helps you to acquire the confidence and skills required to handle telephone calls professionally and with ease.

If you are a personal assistant, receptionist or professional who works at a front office or helpdesk, this course helps you to enhance your telephone interactions and make a great first impression. We provide the communication and social skills you can use to improve your customer service and telephone etiquette techniques. Enrol to become a more effective and polished personal assistant with impeccable telephone etiquette as you learn how to handle calls with grace, charm and professionalism.