Learn how to communicate with hostile people and handle tough situations in this free online conflict resolution course.

Difficult people and situations regularly appear in the workplace and can cost companies revenue and cause workers stress and anxiety. Conflict can make an entire workplace unpleasant for both employees and customers alike by ruining company culture. This conflict management explains how to resolve these scenarios. Have you ever been dissatisfied with your job and wanted to retaliate in a petty manner? This course discusses how common this phenomenon is and shows you how to remove and overcome the temptation to let your colleagues down by comparing constructive workplace habits and behaviours to their toxic and unhelpful alternatives.

This social skills course describes the qualities of a ‘difficult person’ before delving into the ‘behavioural continuum’. We examine the root causes of difficult behaviour and the reasoning behind people’s decisions to make things difficult. We then outline the types of uncooperative people and provide methods you should use to confront them to achieve the best possible outcome. The course shows you how to approach difficult managers, employees, colleagues and customers. We provide detailed tips that you should use to defuse tense situations, which can vary wildly.

How do you plan on incorporating the lessons from this course into your personal and professional life? We provide the opportunity to examine your personal development to help you apply the conflict management techniques covered in this social skills course into your life. We explain how to push yourself out of your comfort zone as we study emotional intelligence and establish the importance of self-analysis after a confrontation or conversation. We discuss what shapes a difficult person or creates frustrating scenarios and outline the various methods you should use to handle them. Sign up to improve your social skills and learn how to manage conflicts in your personal and professional life.