Learn how to locate, diagnose and resolve technical issues related to hardware and software in this free online course.

Information technology (IT) support technicians provide technical assistance and resolve hardware and software-related issues to ensure the efficient and smooth functioning of computer systems and networks. They also help end users with their technical problems and offer guidance on complex issues such as data safety and effective resource utilisation. This course demonstrates the roles and responsibilities of IT support technicians in maintaining system and network operations.

System administration is a crucial aspect of IT management and encompasses user and group management, file and folder permissions and backup and recovery strategies. We explain how to apply system monitoring and administration techniques to optimise system performance and meet organisational needs. We show you how to protect your private information on a computer system and resolve various data safety and security issues.

This course is designed for anyone interested in pursuing a career in information technology support, including IT professionals and those looking to enter the field. Prerequisite knowledge and expertise are optional. We cover fundamental aspects of IT support and provide practical examples to help you develop your comprehension and skills. Whether you're starting a career or considering a switch, this course offers a strong foundation for IT Support technicians and opens up a wide range of professional opportunities. Sign up to learn how to become an IT support technician.