Improve the delivery of quality services to your customers and company with this free course in the Six Sigma method.

This course provides you with an in-depth understanding of how the Six Sigma methodology can be implemented in different industries. Before working with the Master Black Belt (senior) role, it is important to understand the characteristics of the Six Sigma White Belt (junior) methodology. This course explores the concept and history of quality in the service industry. It introduces you to the major components of ‘quality’, historical approaches to it and the advantages of the White Belt role. Have you considered what quality means to a customer, organization, or society? This course teaches you about the important activities that can help make quality an achievable goal. You will learn how to manage and regulate business processes with a qualitative methodology. The material also helps you have a better understanding of the relationship between product quality and consumer satisfaction.

If you want to acquire a detailed understanding of how business owners in the past found suitable ways to satisfy their customers, then you should sign up. You will explore the existing standards and practices that have been adopted to meet quality control goals, and understand how the statistical technique process was adopted to maintain quality. Discuss the philosophical approach to Six Sigma along with the key roles and responsibilities. The course takes you through practical examples of Six Sigma performance, as well as the DMAIC (define, measure, analyze, improve, and control) model. Study LEAN and Kaizen methodology, the definition of Six Sigma together with how this method can be used to directly impact the bottom line of your company. Do you know how the Six Sigma concept can be used to eliminate defects in business processes? The material explains how managers and employees can be trained in analyzing data with the statistical method.

Furthermore, you will learn about the roles that multiple individuals play in a Six Sigma project and the features of becoming a Master Black Belt. You will be able to explain the characteristics of the Green, Yellow, White and Black Belt roles. This course helps you have a better understanding of the Six Sigma level of performance analysis. You will learn about the DMAIC model, as well as practical examples of Six Sigma level accuracy. Explore the meaning of continual improvement and why it differs from continuous improvement. If you want to improve the overall running of your project, department or organization, enroll for free today.