Learn how information technology can be used to redesign business processes with this free online course.

This course begins with an overview of the contribution of IT to organizational productivity and explores the competitive advantage of using IT in an organization using Porter’s value chain theory and five forces model for industry analysis. It then outlines strategic information systems that can be used to bring about organizational competitive advantage. The course touches on business processes and the concept of business process reengineering. This is followed by an exploration of business processes and documentation and how to manage this.

Next, the course delves into the role of enterprise resource planning (ERP) systems to manage business processes. This is followed by an explanation on the benefits of business process management to an organization. You will learn about the need for reengineering organizational processes and seeking out ISO certifications. This is then followed by a discussion about people as creators of information systems, and an overview of various personnel and roles required to run and administer information systems operations. You will also learn about the various career paths related to information systems. Finally the course describes the various information systems users/adopters and how to organize the information systems function.

By taking this course you will be able to describe how information systems fit in organizational business operations and processes, and the relationship between people, processes and information systems. By use of proven theories, the course emphasizes best practice for implementing IT in business process reengineering for competitive advantage. This course is a good fit for anyone who wishes to learn more about business process reengineering and the role of people in information systems. Start your new learning journey today.