GALWAY, IRELAND - 2026-07-02
Alison, one of the world’s largest free online empowerment platforms, has released a new Contact Us page on its website. The page makes it easier for millions to find the right support quickly. The updated page brings search, featured support topics, direct customer support routes, and chat access into one clearer experience.
The new page is designed around the way people naturally look for help. Instead of asking people to work through disconnected routes, it gives them a single starting point where they can search for answers, browse common topics, contact Alison’s customer support team, or use chat for more personalised assistance.
Finding Answers Faster with Targeted Support Categories
The new page opens with a simple question: “Hi, How Can We Help?” From there, Learners can search for answers or go straight to the customer support team, making the support journey feel more direct from the first click.
Featured topic cards guide users to common areas of support, including account access, passwords, email preferences, Alison Certificates, Alison Premium, the Alison App, Alison for Business, and Course Creators. By grouping high-volume questions into clear categories, the page helps the Alison community find relevant information without needing to know the structure of Alison’s wider help centre.
Flexible Assistance for Every Learner’s Goals
The Contact Us page now gives users more choice in how they get support. Those with straightforward questions can use search and frequently asked questions, while those who need more personal assistance can contact Alison through chat or email support.
This matters because Alison’s global Learner base uses the platform for many different goals, from accessing free courses and managing Certificates to exploring career tools and psychometric assessments. A clearer contact experience helps them spend less time finding the right channel and more time learning, progressing, and solving the task in front of them.
A Support Experience Built for a Growing Global Platform
The new page also reflects Alison’s wider growth as a global learning platform. With millions using Alison across countries, devices, and stages of their learning journey, support needs to be easy to understand, easy to navigate, and available through practical routes.
By combining searchable help, customer support topic cards, and chat integration, the refreshed Contact Us page gives millions an easier way to get help when they need it. It is a practical improvement, but an important one: better support helps people stay focused on the skills, confidence, and opportunities they came to Alison to build.
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About Alison
Alison is a global leader in free online learning and skills development. With over 50 million registered Learners across 193 countries (as of October 2025), Alison empowers individuals, communities, and organisations to upskill quickly and effectively – at zero cost.
The Alison platform provides immediate access to over 6,000 free, CPD-accredited courses, covering essential areas such as Artificial Intelligence, Data Science, Cybersecurity, Digital Marketing, Project Management, Business Operations, Healthcare and Sustainability. Courses are created by a mix of independent experts and global leaders, including IBM, Stanford and Microsoft.
For organisations, Alison offers a Free Learning Management System (LMS) that enables unlimited Learners to access thousands of courses with no upfront cost. A premium version with advanced analytics and customisation is also available. Alison's offering includes a full suite of assessments and psychometric tools, including a Workplace Personality Assessment, Mental Health & Wellbeing Assessment, English Language Proficiency Test, as well as Numerical, Verbal, and Abstract Reasoning tests.
To further support career development, Learners also gain access to a Career Guide, a Resumé Builder, and the ability to study offline through the Alison App.
In 2026, Alison will launch a Global Recruitment Service to directly connect skilled, motivated Learners with hiring employers. The platform is also expanding its reach with multilingual versions, starting with complete Spanish, French, and Hindi offerings — reaffirming its mission to make education accessible to anyone, anywhere.
Founded in 2007, Alison pioneered the concept of free, large-scale online learning and is recognised as the world’s first MOOC (Massive Open Online Course) platform. Today, its mission continues: to break down barriers to learning, helping people gain skills, build confidence, and improve their lives — no matter where they live or what they earn.
