Introduction to Communication Skills - Revised

This module introduces you to communication in the context of soft skills. It draws on the main models of communication to identify the various components of the communication process and to understand potential barriers to achieving effective communication.

This module explains the various components involved in the listening and speaking processes. It identifies barriers to effective listening and speaking based on culture, context and personal or environmental factors, and explains strategies for achieving effective inter-personal communication in socio-cultural environments.