Learning Outcomes

In this free course, you will learn how to:

• Discuss the difference between soft skills and hard skills
• Distinguish between covert and overt communication
• Identify different communication channels
• Discuss filters and barriers in communication
• Explain the effect which new technologies have had upon communication
• Distinguish between verbal and nonverbal communication
• Discuss the importance of culture and context to communication
• Discuss the importance of listening
• Explain the concept of foregrounding
• Discuss the barriers to listening
• Outline the importance of body language, culture, and context in communication