Guide to Call Center Management

Name: Guide to Call Center Management
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Learn how to deliver the perfect sales pitch over the phone and how to manage a call center in this free online course.

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Learning Outcomes

In this free course, you will learn how to:

Identify the defining buying motives of customers and various conversation styles
Describe the different tools and techniques that can be used to make a lasting positive impression on customers
Explain the process of setting goals and benchmarking in order to create an efficient call center team
Define ‘telemarketing’ and explain how it has evolved into a large-scale industry
State the key words and steps that can help you prepare for a sales call
Outline the methods that can help you to overcome customers’ objections and rejections
Identify the steps taken to convert calls into sales

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