Learning Outcomes

On successful completion of this course, you will be able to:

• Define inspirational leadership and list the characteristics of a good leader
• Distinguish the difference between a leader and a manager
• Discuss the importance and types of communication
• Explain motivation and indicate its benefits on employees
• Describe how to propagate and maintain organisational growth and achievements
• Discuss the advantages of delegation
• Identify and analyse the various ways of handling organisational shortcomings
• Indicate the benefits of coaching and doing periodic appraisals