Learning Outcomes

In this free course, you will learn how to:

• Recognise legal and ethical issues related to the workplace, such as data privacy and confidentiality
• Create self-confidence and the ability to take initiative in a fast-paced work environment
• Recall written and verbal communication skills, including professional email etiquette, report writing, and minutes
• Review the knowledge of standard office procedures, such as filing systems, record-keeping, and document management
• Identify techniques for effectively managing calendars, scheduling appointments, and coordinating meetings
• Distinguish and show proficiency in Microsoft Office Suites (Word, Excel, PowerPoint, Outlook) and other software
• Apply effective time management, prioritisation, and task management techniques to optimise productivity