Introduction to Stakeholder Management

Name: Introduction to Stakeholder Management
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This free online course will equip you with the skills to manage stakeholder relationships, engagement and conflict.

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Learning Outcomes

In this free course, you will learn how to:

Define ‘stakeholders’ and ‘stakeholder management’
Classify the stakeholders of a business
Explain three theories of stakeholder management
Describe the benefits of stakeholder analysis and mapping
Outline the steps of stakeholder mapping
Indicate the role of trust in stakeholder relationships
State the five principles of building strong business relationships
Describe the importance and process of stakeholder engagement
List the essential characteristics of engagement with stakeholders
Explain the engagement process of stakeholder management through effective communication
State the considerations for monitoring the engagement

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