Diploma in Communication Skills
Develop your soft skills by mastering the art of communication, perception, group dynamics, and persuasion.
Take this certificate on your own.
Start now and learn at your own pace.
CertificationView course modules
Learn about the art of communication, perception, group dynamics, and persuasion by studying the course Diploma in Communication Skills. The course will look at the impact which these soft skills can have upon your daily life if used effectively.
Start Course Now
First, you will be introduced to the basics of communication. Concepts such as communication channels, interpretation, and barriers will be explained to you. You will also explore the basics of body language, and the context’s which affects your communications.
You will also examine the important aspects of conversation. Listening is an important skill, and you will be walked through effective listening. You will also be shown techniques to help improve your listening ability and concentration. Speaking is also a vital part of conversation and the course will show you how to speak considerately and politely. The importance of silence within conversation is discussed, as is the importance of culture, context, and body language.
You will be introduced to the basics of perception. Concepts such as visual culture and perception will be explored. You will also explore the basics of aural perception, and the impact which it can have upon your communicative relationships.
You will also examine the important aspects of nonverbal communications. Nonverbal communication is an important skill, and you will be walked through its importance to communication. You will look at the ways in which the body communicates, including concepts such as space and gestures. Facial expressions are also a vital part of nonverbal communication and the course will show you how to interpret facial expressions effectively.
You will be introduced to the basics of building and maintaining relationships. Theories surrounding group dynamics will be examined in detail, including group structures and different types of group. You will also look at the different factors which can affect groups.
You will also examine the important aspects of conflicts, including conflicts within groups. You will look at verbal and nonverbal communication strategies, as well as looking at conflict handling styles. Networking is a vital part of today’s society, and this course will walk you through networking in relation to social media.
You will be introduced to the basics of persuasion. Theories surrounding the art of persuasion will be examined in detail including manipulation, brainwashing, and Stockholm syndrome. You will also look at the role which persuasion plays in negotiation, and the difference between the two.
You will also examine the importance of motivating both oneself and others. You will look at the importance of motivation to leadership, and the motivation techniques which team leaders can utilize.
This course will be of interest to professionals who are required to communicate as part of their job, either to customers or colleagues. It will also be of interest to anyone who is hoping to enhance their daily lives through improving their soft skills.
Having completed this course you will be able to: - Discuss the difference between soft skills and hard skills - Explain the effect which new technologies have had upon communication. - Differentiate between verbal and nonverbal communication. - Discuss the importance of culture and context to communication. - Discuss the importance of listening - Discuss the barriers to listening - Discuss how gender can affect the way we speak - Differentiate between symmetrical and asymmetrical. - Explain the importance of voice. - Explain the importance of body language in communication - Discuss the importance of silence - Explain how the way we view things affects our perception. - Discuss what is meant by perception. - Explain what is meant by attention. - Discuss different types of visual perception. - Discuss the relation between sound perception and visual perception. - Discuss the research that has been done into communication components. - Explain nonverbal communication in relation to emotion. - Discuss how space is used in nonverbal communication. - Discuss the importance of facial expressions to communication. - Explain the importance of relationships. - Discuss the different stages of a relationship. - Explain what is meant by group dynamics. - Define the different types of groups which can occur. - Explain conflict in relation to groups. - Explain different conflict handling styles. - Explain why networking is important. - Discuss the interaction between networking and social media. - Explain the relationship between motivation and achieving goals. - Discuss the theories surrounding motivation. - Explain ways to help increase an individual’s motivation. - Explain the different factors which influence persuasion. - Discuss the difference between persuasion and manipulation. - Discuss factors influencing attitudes. - Explain what is meant by negotiation. - Discuss the process of negotiation. - Explain how a person can be a good leader. - Discuss the relationship between leadership and motivation.
All Alison courses are free to enrol, study and complete. To successfully complete this Diploma course and become an Alison Graduate, you need to achieve 80% or higher in each course assessment. Once you have completed this Diploma course, you have the option to acquire official Certification, which is a great way to share your achievement with the world. Your Alison Certification is:
Ideal for sharing with potential employers - include it in your CV, professional social media profiles and job applications
An indication of your commitment to continuously learn, upskill and achieve high results
An incentive to you to continue empowering yourself through lifelong learning
Alison offers 3 types of Certification for completed Diploma courses:
Digital Diploma - a downloadable Diploma in PDF format, immediately available to you when you complete your purchase
Diploma - a physical version of your officially branded and security-marked Diploma that is posted to you (with FREE standard shipping worldwide)
Framed Diploma - a physical version of your officially branded and security-marked Diploma in a stylish frame that is posted to you (with FREE standard shipping worldwide)
All Certification is available to purchase through the Alison Shop. For more information on purchasing Alison Certification, please visit our faqs. If you decide not to purchase your Alison Certification, you can still demonstrate your achievement by sharing your Learner Record or Learner Achievement Verification, both of which are accessible from your Dashboard. For more details on our Certification pricing, please visit our Pricing Page.
This Course has been revised!
For a more enjoyable learning experience, we recommend that you study the mobile-friendly republished version of this course.Take me to revised course.