Developing a Customer Care Culture

Name: Developing a Customer Care Culture
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Rating: 3.3 (71 reviews)

Establish a customer care culture with this free online course that explains the three-step process used to create one.

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Learning Outcomes

In this free course, you will learn how to:

Define ‘team culture’
Outline the steps involved in creating a customer care culture
List the various approaches that can be used to adjust or influence a person’s thinking
Summarise the influencing factors that play a role in developing customer care culture in your organisation
Recall the different ways that can be used to make your team more customer-focused
Explain the team leader's role in developing a customer-centric culture in an organisation
List various qualities of a business that help in retaining a customer

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