Developing a Customer Care Culture

You form a team culture by exploring the team members' collective thoughts, beliefs and behaviour. These beliefs and behaviour can do wonders for your company if properly shaped. As a manager, you have the authority and responsibility to shape your team's behaviour and organisational culture to turn events in favour of your company and retain your customers. When a company's customers are satisfied and happy with its services, the organisation is bound to grow. We have designed this course to teach you practical ways to increase team efficiency and foster a customer-centric culture. 

You will study why a company's culture needs to change and the different aspects that determine the culture of a team or an organisation. Learn how people's views and values, impacted by their own experiences and upbringing, affect their relationships and behaviour as team members. There are three approaches to bringing about a culture shift in a company. The first strategy uses a three-step model to develop a customer-focused culture. Following that, you will learn about the various behavioural changes that new culture brings to an organisation.

As a team leader or manager, you must be able to influence your colleagues and make decisions that benefit the overall growth of your team. We discuss various methods for persuading your team members to go above and beyond their capabilities to serve and follow up with their customers. Finally, you will learn to put the three-step culture change process into action. A variety of practical examples and case studies will help your learning. This course is ideal for new team leaders and supervisors and existing ones who want to instil a positive and customer-focused culture in their organisations. Enrol today.