Learning Outcomes

In this free course, you will learn how to:

• Define organizational capacity for change
• Summarize the factors that influence an organization's capacity for change
• Discuss the role that trustworthy leaders and followers play in the organizational change process
• Explain strategies for developing and retaining champions of change
• Describe strategies for involving middle management in the organizational change process
• Define organizational structure and outline its elements
• Explain the terms: matrix, boundaryless and learning organization
• Describe how and why organizations change
• Explain the reasons people often resist change