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Free Online Courses from the Workforce Academy Partnership
Workforce Academy Partnership
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Teaching on Alison since Jun, 2020
Workforce Academy Partnership works with global leaders in online video learning content solutions for project management, IT, cyber security and business management.

Workforce Academy Partnership is dedicated to making it possible for anyone, to study anything, anywhere, at any time, for free online. Through its mission, it is a catalyst for positive social change, creating opportunity, prosperity, and equality for everyone.

Innovation, technology and creative collaboration with knowledge experts worldwide are the foundations of Workforce Academy Partnership’s commitment to delivering high-quality education for free.
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Customer Service Skills
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Free Online Courses by Workforce Academy Partnership
Business Etiquette and Professionalism
1.5-3 hrs 40,502 learners
By Workforce Academy Partnership
You Will Learn How To

By the end of this course, you will be able to:

  • Define the principles of professional behavior
  • Discuss how to use professional interview etiquette
  • Identify how to plan for different types of business meetings
  • Recognize how to use the correct etiquette for attending business meetings
  • Discuss how to use appropriate electronic etiquette
  • Define how to practice multicultural etiquette
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CERTIFICATE
Beginner Level
Business Communication
Business Etiquette and Professionalism
1.5-3 hrs
40502 enrolled
Introduction to R
4-5 hrs 17,415 learners
By Workforce Academy Partnership
You Will Learn How To

By the end of this course, you will be able to:

  • Identify R coding language
  • Distinguish variables while coding
  • Define data structures
  • Explain the role of operators and their function
  • Classify data frames and tables
  • Describe logical operators
  • Describe assignment operators
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CERTIFICATE
Beginner Level
Statistics
Introduction to R
4-5 hrs
17415 enrolled
Customer Service Skills
1.5-3 hrs 296,184 learners
By Workforce Academy Partnership
You Will Learn How To

By the end of this course, you will be able to:

  • Define ‘customer service’
  • Discuss how to focus on the customer and their needs
  • Explain how to employ expected workplace etiquette
  • Outline the rules of appropriate telephone etiquette
  • List how to deal with customer complaints effectively
  • Describe how to deal with the stress caused by difficult customers
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CERTIFICATE
Beginner Level
Customer Service
Customer Service Skills
1.5-3 hrs
296184 enrolled
Diploma in Interconnecting Cisco Networking Devices Part 1 (ICND1) v3 CCNA
15-20 hrs 78,297 learners
By Workforce Academy Partnership
You Will Learn How To

By the end of this course, you will be able to:

  • Outline a simple network
  • Identify internet connectivity
  • Explain network device security
  • Classify different types of motherboards
  • Recognize processors
  • List OSI reference model layers
  • Describe various aspects of Link Layer Discovery Protocol
  • Explain the management of network security
  • Discuss motherboards and aspects of Internet Protocol IPv6
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DIPLOMA
Beginner Level
Network Security
Diploma in Interconnecting Cisco Networking Devices Part 1 (ICND1) v3 CCNA
15-20 hrs
78297 enrolled
Diploma in Interconnecting Cisco Networking Devices Part 2 (ICND2) v3 CCNA
15-20 hrs 34,129 learners
By Workforce Academy Partnership
You Will Learn How To

By the end of this course, you will be able to:

  • Identify how to implement scalable medium-sized networks
  • Describe the process of troubleshooting basic connectivity
  • Explain how to implement an EIGRP-Based Solution
  • Define a Scalable, Multiarea Network, OSPF-Based Solution
  • Outline the use of Wide-Area Networks (WAN) technologies
  • Identify how to configure network devices to support different types of management protocols
  • Identify the critical functions for several security protocols
  • List the multipoint types of frame relay
  • Explain where the startup-config is stored
  • Identify the benefits of MLP
  • Describe the processes of managing network devices, files, logging and password recovery
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DIPLOMA
Intermediate Level
Computer Networking
Diploma in Interconnecting Cisco Networking Devices Part 2 (ICND2) v3 CCNA
15-20 hrs
34129 enrolled
Public Speaking
1.5-3 hrs 74,482 learners
By Workforce Academy Partnership
You Will Learn How To

By the end of this course, you will be able to:

  • Identify your audience
  • Outline how to outline your programme
  • Discuss techniques for fleshing out your main points
  • Explain what it means to be prepared for your speech
  • Highlight ways to overcome nervousness
  • Summarize the process of delivering a speech
  • Describe how to handle questions and interruptions
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CERTIFICATE
Beginner Level
Public Speaking
Public Speaking
1.5-3 hrs
74482 enrolled
Middle Manager
1.5-3 hrs 13,842 learners
By Workforce Academy Partnership
You Will Learn How To

By the end of this course, you will be able to:

  • Analyze the ethics and social responsibility of a middle management position
  • Outline processes for managing information
  • Explain how to maintain control
  • Recognize and adapt to innovation and change
  • Discuss the skills needed for managing teams
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CERTIFICATE
Beginner Level
Management
Middle Manager
1.5-3 hrs
13842 enrolled
Administrative Support
3-4 hrs 153,064 learners
By Workforce Academy Partnership
You Will Learn How To

By the end of this course, you will be able to:

  • Describe the importance and practice of good organizational skills
  • Explain the process of maintaining effective time management
  • Recognize how to provide excellent customer service
  • Outline how to quickly prioritize and execute tasks
  • Explain how to deal with specialized tasks
  • Recognize the importance of verbal communication skills
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CERTIFICATE
Beginner Level
Office Administration
Administrative Support
3-4 hrs
153064 enrolled
Showing 1 - 8 of 138
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