Learn how to improve your business communication skills and master email etiquette with this free online course.

Decorum and manners play a key role in the business world and help you to make a good impression. Effective use of email can make the difference between success and failure in professional environments. The content and tone of your emails can influence your relationships with clients and colleagues. This course begins by exploring the qualities of effective emails and the etiquette that defines them. We provide techniques and tips to help you compose concise and meaningful messages that also help you to sound polite, competent and professional.

The course then shows you how to create an effective e-mail signature to ensure that the recipients know enough about you as a professional. We then demonstrate the importance of accurate but catchy subject lines that are followed by crisp text messages. We emphasise the importance of writing styles and tone to give you the confidence to write better. We also provide valuable strategies you can use to handle email-related tasks such as managing an overflowing inbox.

Our final section outlines some additional tips to illustrate the dos and don’ts of creating a new electronic address, using ‘cc’ or ‘bcc’ and avoiding errors while sending an email. We explain the legal aspects of sending official emails and the importance of email privacy. We show you how to set up and enforce an email policy to ensure that your colleagues exercise caution and respect confidentiality in their messages. Most professionals rely on emails so the ability to craft effective messages and manage your inbox can offer a significant boost to your career. Sign up for this business communication training course to master email etiquette and add a useful skill to your professional portfolio.