Your Learner Verification
This is to verify that Gopalan Srinivasan has completed the course Diploma in Quality Management on Alison.
Gopalan Srinivasan
Alison ID: 3324002
Course Completed: Diploma in Quality Management
Date of Completion: 5th October 2014
Email: [email protected]
Total Study Time: 8h 54m
Final Assessment Score:
Alison courses requires at least
80% to pass the final assessment
86%
CPD Hours Completed:
CPD approved learning hours
completed through this course
7-9h
Course Information
Get your diploma in Quality Management standards and practices.
Quality management is an integral component of many businesses and organizations, both small and large. Of all quality management system regimes, the ISO 9000 family of standards is probably the most widely implemented worldwide.
Alison's diploma course will introduce you to quality management standards such as ISO 9000 and its specifications and costs. Topics such as "Cost of Quality" and what tools are used in "Total Quality Management" (TQM) are covered in more detail. The "Cost of Quality" is a term that's widely used and widely misunderstood. It isn't about the cost of creating a quality product or service, rather it's the cost of not creating a quality product or service. Popular TQM tools include Checklists, Fishbone Diagrams, Histogram Charts, "Plan-Do-Check-Act" (PDCA) Cycle and Pareto Diagrams. Any business with high service quality will meet customer needs while remaining economically competitive.
In this course you will learn what service quality means and how it can be applied within service industries. You will learn more about the practices and procedures that can be used to improve customer satisfaction.
This Diploma course will be of great interest to all quality management professionals who would like to learn more about the application of quality management within an organization, and to all learners who are interested in developing a career in the area of quality management.
Modules Completed
Module 1: Introduction to Quality Management
Module 2: Diploma in Quality Management - First Assessment
Module 3: Understanding Cost of Quality and TQM Tools
Module 4: Diploma in Quality Management - Second Assessment
Module 5: Introduction to Quality Standards
Module 6: Diploma in Quality Management - Third Assessment
Module 7: Service Quality for Service Industries
Module 8: Diploma in Quality Management - Fourth Assessment
Module 9: Diploma in Quality Management - Final Assessment
