Learn leadership and team management, including conflict management, to boost performance with this free online course.

Leaders may at times find themselves in a role without having had the chance to prepare for the complexity involved. You may be expected to make sound decisions, guide others, and manage competing priorities while working within established structures and constraints. Without clarity on leadership scope, emotional awareness, and decision discipline, performance can become inconsistent and difficult to sustain as situations change.

This course explains leadership as a practical function shaped by judgement, communication, and influence, and extends this understanding into team management. It explores decision-making under uncertainty, emotional intelligence, executive communication, and prioritisation, alongside team design, ways of working, delegation, performance management, and conflict management. These topics are examined across individual and group contexts to reflect the realities of modern organisational environments.

This course is best suited to people in leadership roles and anyone looking to strengthen their leadership and team management skills. By completing it, you will gain clearer insight into how leadership behaviours influence team performance and organisational outcomes. You will also develop stronger decision-making, improved communication, and better alignment between leadership intent and team execution, while learning to manage conflict, sustain motivation, and lead change more effectively.

This course content was created in partnership with Tove Moulton, a senior human resource director. For more information on our subject matter expert, visit https://www.linkedin.com/in/tovemoulton/

The authors generated this text with the help of ChatGPT. After drafting, the authors and subject matter experts reviewed, edited, and revised the text to ensure it is correct and meets Alison’s high-quality standards.

Enrol today to develop leadership and team management skills for stronger decision-making and improved organisational performance.