In this module, you will learn the importance of communication. You will hear about the 5 Cs of communication which are clarity, correctness, being courteous, completeness and concreteness, along with examples. You will also be taught a useful technique to overcome the fear of public speaking.

In this module, you will learn how to create concise messages and how to be considerate & coherent in your communication. You will also explore the five levels of listening and the different ways to develop your listening skills.

In this module, you will learn the 4 important aspects of body language which are gesture, posture, expression & flow. In addition, you will be taught how to improve your body language using 4 different techniques. Finally, you will gain knowledge of practical and easy ways to improve your communication skills.