Medical receptionists engage with patients or clients who book appointments, inquire about billing or visit medical settings for an appointment. This course teaches you the principles of good record-keeping, the types of files and how to store medical records. We examine effective filing systems and provide crucial guidelines for setting them up. We then go through the ethical standards and confidentiality and security concerns within the medical context, which includes details as to when you can disclose confidential information without consent.

The course also explains how to order medical supplies and check deliveries and storage considerations. We demonstrate how to stay safe in the workplace, avoid certain diseases and take fire precautions. We outline how customer service works differently in medicine and show you how to handle aggression and anxiety in the workplace. The course then delves into the use of information technology and computers in the healthcare industry. We lay out the use of clinical coding, sources of coding errors and methods used to reduce them. We investigate the specifics of medical billing to help you establish who is paying for each medical service.

Finally, medical receptionists need to be able to work with medical staff and patients from different backgrounds and we explain how to do so. This course boosts your confidence by providing up-to-date information of each aspect of the job, from understanding the importance of confidentiality to legal issues surrounding patient rights. This course is suitable for medical receptionists who want to develop their skills, medical students and anyone looking for a formal qualification and entry point into the field. It is also beneficial for those interested in an administrative position in the healthcare industry.