Travel Agent and Consultant Training

Name: Travel Agent and Consultant Training
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Study the responsibilities of travel agents and consultants within the tourism industry in this free online course.

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Learning Outcomes

In this free course, you will learn how to:

Discuss travel and tourism
Identify the components of tourism products, services and goals
Describe travel agents and assess their significance in future travel retailing
Discuss the types and models of customer relationship management (CRM)
State the importance of human resource management (HRM) and strategies in tourism development
Explain the importance of crisis management, sustainable development and public awareness in tourism

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