Performance Measurement for Small Businesses

Name: Performance Measurement for Small Businesses
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Learn how to use KPIs as effective tools for business process management and improvement in this free online course.

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Learning Outcomes

Upon successful completion of this course, you will be able to:

Explain performance measurement and the methods for presenting performance data
Identify 12 KPIs of customer performance and four of employee performance for SMEs
Describe six KPIs of operational performance and six of financial performance for SMEs
Recall the mathematical models for estimating inventory turnover
Discuss the five steps for monitoring and analysing performance
Explain the six steps of problem-solving in performance management

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