IT Level 4 is a framework for information technology service management (ITSM) that provides a holistic and integrated approach to managing IT services in organisations. It is the latest version of the IT Level 4 framework and upgrades its previous versions by incorporating new working methods, including Agile, DevOps and Lean practices. IT Level 4 helps organisations create value for their customers by focusing on four dimensions of service management: people, products, processes and partners (also called the ‘four Ps’).

This framework helps organisations to create, support and deliver IT services to fulfil their stakeholders' expectations. Exoexcellence Consultants have designed this course to help you understand the IT 4 framework. We outline the four main components of the program: the IT service value system, the four dimensions of service management, the IT service value chain and IT best practices.

Our course lays out the requirements for IT certification and the benefits of acquiring it. We use illustrations to explain IT Level 4 and its related concepts and provide various charts, tables and tabs in the ‘Resources’ section to help you master this versatile ITSM framework. We also include lesson summaries that you can draw on when needed. Sign up for this IT training course to master the essentials of the IT Level 4 framework and add a valuable new skill to your professional portfolio.